Refund policy

Return & Exchange Policy

Last Updated: August 27, 2026

At Bawrii, every outfit is carefully prepared, checked and packed before dispatch. As many of our outfits involve handwork, embroidery, dyeing and made-to-order processes, we request you to carefully read this Return & Exchange Policy before placing your order.

1. Return & Refund

As a general policy, Bawrii does not accept returns or provide refunds for delivered orders due to change of mind, personal preference, size selection, colour preference or any other personal reason.

Exception: If you receive a damaged, defective, wrong or incomplete product, we will review the issue and, if verified to be from our side, provide an appropriate resolution, which may include replacement, exchange or refund.

Any approved refund will be processed within 7–10 working days after the issue has been verified and approved.

2. Size Exchange – India Orders Only

We offer size exchange for eligible India orders for the same product, subject to size availability.

The following conditions apply:

* Exchange requests must be raised within 7 working days of delivery.
* The outfit must be unused, unworn, unwashed and undamaged.
* All original tags, packaging and accessories must be intact.
* Only the same product can be exchanged for a different size.
* The customer is responsible for shipping the outfit back to Bawrii.
* No pickup service is available for size exchanges.
* A ₹250 exchange/logistics fee is applicable for dispatching the replacement size.
* Exchange is subject to product and size availability.
* If the requested size is unavailable, a credit note may be issued.
* Once a product has been exchanged, it cannot be exchanged again.
* The replacement size will be dispatched within 10–14 working days after the returned product is received and successfully inspected.

3. Exchange Shipping & Address

Customers must safely pack and ship the product to our exchange address at their own cost.

Exchange Address:

Bawrii
104/1, Sector 10,
Pratap Nagar, Near Vyas Apartment,
Jaipur, Rajasthan

Please clearly mention your Order Number on the parcel.

Bawrii will not be responsible for parcels sent to an incorrect address or damaged due to inadequate packaging.

4. How to Request a Size Exchange

To request a size exchange:

1. Contact our customer support within 7 working days of delivery.
2. Share your Order Number and required size.
3. Ship the outfit to the exchange address mentioned above.
4. Share the shipping/tracking details with our customer support.
5. Pay the applicable ₹250 exchange/logistics fee.
6. Once we receive and inspect the outfit, the replacement will be processed.

5. Products Not Eligible for Return or Exchange

The following products are not eligible for return, refund or size exchange:

* Sale or discounted products
* Products purchased using coupon codes or promotional offers
* Products purchased using gift vouchers
* Customized outfits made according to customer instructions
* Made-to-order products
* Lehenga
* Sarees
* Products that have already been exchanged once
* International orders

Customers are requested to carefully check the size chart, measurements and product details before placing an order.

6. Damaged, Defective, Wrong or Missing Products

We carefully inspect every order before dispatch. However, if you receive a damaged, defective, wrong or incomplete product, please contact us within 48 hours of delivery.

Unpacking / Unboxing Video Is Mandatory

For any claim relating to a damaged, defective, wrong or missing product, a complete and clear unpacking/unboxing video is mandatory.

The video must:

* Start with the sealed/unopened package
* Clearly show the shipping label and order details
* Show the complete opening of the package
* Show all products received
* Clearly show the condition of the product and packaging

The video should be continuous and unedited.

Claims regarding damaged, defective, wrong or missing products may not be accepted without valid unboxing proof.

Required Information

Please provide:

* Order Number
* Clear photographs of the product
* Clear photographs of the packaging
* Complete unpacking/unboxing video

After reviewing the provided information, if the issue is verified and found to be from Bawrii’s side, we will provide the appropriate resolution, which may include replacement, exchange or refund.

7. Colour Variation

Slight colour variations may occur due to:

* Lighting during photography
* Different screen/display settings
* Photography conditions
* Dyeing and handcrafted processes

Colour variations of up to 10% are considered normal and will not be accepted as a valid reason for return or exchange.

8. Handwork & Minor Variations

Our outfits may involve handwork, embroidery, dyeing and handcrafted processes.

Therefore, minor variations in embroidery, prints, finishing, placement or appearance may naturally occur and will not be considered manufacturing defects.

9. Change of Mind / Personal Preference

Returns or exchanges will not be accepted due to:

* Change of mind
* Personal preference
* Change in colour preference
* Customer selecting the wrong size
* Customer not liking the colour or appearance after delivery
* Minor colour variation within the acceptable range

Customers are responsible for selecting the correct size by referring to our size chart before placing an order.

10. International Orders

We currently do not offer returns, refunds or size exchanges on international orders.

Customers placing international orders are requested to carefully check the size chart, measurements and product details before placing the order.

Customs Duties & Taxes

Any customs duties, import taxes, local taxes, handling charges or other charges imposed by the destination country are the sole responsibility of the customer.

Bawrii has no control over such charges and is not responsible for paying or reimbursing them.

Customers are responsible for complying with the customs and import regulations of their respective country.

11. Order Cancellation

Once an order has entered the processing, customization, embroidery, dyeing or production stage, it cannot be cancelled.

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests will only be considered if the order has not yet entered the processing or production stage.

12. Customer Support

For any questions regarding your order, size exchange, damaged/wrong/missing product or any other concern, please contact our customer support.

WhatsApp: +91 73000 61646
Email: bawrii1708@gmail.com
Customer Support Hours: 10:00 AM – 7:00 PM

Please always mention your Order Number when contacting us so that we can assist you quickly.

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Thank you for choosing Bawrii.
We truly appreciate your trust, love and support for our brand. ✨